|
100% Web-based Help Desk
and Customer Support
Automation Solutions
Empower your help desk
and customer support
teams with centralized,
multi-channel problem
management, workflow
automation, and customer
self service online.
With effective web-based
support automation,
you’ll quickly reduce
support costs, speed up
customer problem
resolution management,
and enhance the support
experience for both
customers and agents.
Easy to use, install and
customize by design,
award-winning FootPrints
tools quickly put
control back into the
hands of help desk,
customer support, and IT
managers for worldwide
support operations.
You’ll be able to track
every step throughout
the customer problem
management life cycle,
deliver choices to your
customers, and integrate
the business processes
that fit your
organization’s needs.
All FootPrints solutions
are ready-to-use right
out of the box and
fast-to-implement,
without any programming,
consulting, and complex
administration.
Supporting industry best
practices, FootPrints
technology has been
awarded ITIL® Service
Support Certification
through Pink Elephant's
Pink Verify™ Program, is
certified by The Open
Group® as a tool that
meets the LDAP 2000
Standard, and is
compatible with Section
508 of the
Rehabilitation Act under
Title 29 guidelines for
usability by physically
challenged people.
FootPrints technology is
available in four
versions:
|
FootPrints
- UniPress’
flagship
service desk
software for
help desk
and support
automation |
FootPrints
for eService
- FootPrints
version for
customer
support and
eService
automation |
|
FootPrints
Hosting
Service
- FootPrints
technology
hosted and
managed by
UniPress for
organizations
that prefer
to outsource
their
service desk
IT
infrastructure
and
maintenance |
FootPrints
for Exchange
- FootPrints
version that
fits within
the
Microsoft®
Exchange/Active
Directory
environment,
making it
easy for
Exchange
users to
facilitate
workflow,
communication,
and
collaboration |
|
|
Expand your FootPrints
web-based service desk
with add-on tools and
best-of-breed
integrations
Dynamic Corporate
Address Book Links -
dynamically access your
latest contact records
and other data via
direct links from your
FootPrints service desk:
|
FootPrints
Dynamic
Address Book
Link/LDAP
-
dynamically
access
contact data
from your
existing
LDAP-based
address
books, such
as
Microsoft®
Active
Directory. |
FootPrints
CRM Bridge
-
dynamically
access and
share the
latest,
real-time
customer
contact
records and
data stored
in Microsoft
CRM,
Saleforce.com®,
and
Salesnet's®
hosted CRM
sales-focused
solution. |
|
FootPrints
Dynamic SQL
Database
Link
- enables
you to
dynamically
access the
latest
contact
records and
other data
stored in
your
existing
relational
databases,
including
Microsoft
SQL Server,
Oracle®,
MySQL,
Access, and
other
SQL-based
directories.
Plus, this
solution
helps you
dynamically
populate
issue or
address book
fields from
any
SQL-compliant
database for
service
contract,
asset, or
other
information
for users’
issues. |
|
|
Change Management
|
FootPrints
Change
Management
- gives
organizations
a powerful
tool to
manage and
automate
change
processes
throughout
the
organization.
This
solution
provides a
comprehensive
approval/voting
process and
it ensures
that related
communication
and workflow
processes
are met.
FootPrints
Change
Management
can be used
for IT
change
management,
Sarbanes-Oxley
IT
compliance
tracking,
and other
business
process/change
management
needs.
|
|
|
|
|
|
|
