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Watch how fast
you'll
streamline and
automate your
help desk and
customer support
operations with
FootPrints. This
award-winning,
powerful service
desk tool will
help you reduce
support costs,
speed customer
problem
resolution,
improve agent
workflow, and
deliver
worldwide
support 24/7.
FootPrints gives
you flexible,
comprehensive
capabilities
without the
burden of
required
programming,
consulting, or
dedicated staff
to run it.
You’ll be
running in live
production in
just days with
centrally
managed tracking
for all incoming
customer
requests from
multiple
channels (phone,
email, web, live
chat, & wireless
devices),
self-service
online,
knowledge
management,
business rule
automation,
service level
management,
two-way email
management,
workflow and
change
management, and
powerful,
automated
metrics and
reporting to
keep a constant
pulse on
productivity,
trends, and
performance.
Users only need
a standard
web-browser.
FootPrints
software can be
run on your
server or ours.
FootPrints
supports
Microsoft
Windows
2003/2000/NT,
Unix, and Linux,
as well as many
popular
databases and
browsers. For
organizations
that prefer to
outsource the
infrastructure
and management
of their
web-based
service desk,
UniPress offers
you the
FootPrints
Hosting Service.
FootPrints will
have a ripple
effect
throughout your
organization,
delivering
measurable
benefits beyond
the help desk or
customer support
center. We
invite you to
try FootPrints –
register for a
guided
walkthrough or
attend a
webinar.
CLICK HERE TO
VIEW FOOTPRINTS
FEATURES
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