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UniPress Software’s
FootPrints gives you
comprehensive, 100%
web-based service
technology for internal
and external support
automation without
programming, high costs,
or complex
administration.
FootPrints technology is
now available as a
hosted service, in
addition to its
traditional form as a
software tool housed on
an organization’s
existing Microsoft®
Windows, Unix, or Linux
web server. You’ll
reduce support costs,
improve workflow, speed
customer problem
resolution with
FootPrints Hosting
Service – and remove the
IT infrastructure
administration process
from your organization
at the same time. You'll
maintain control in an
easy-to-use, flexible,
and scalable
environment.
The FootPrints Hosting
Service is ideal for
organizations of any
size that want centrally
manage and automate
their customer support,
help desk, or other
request-driven
processes, but don't
want to manage IT
infrastructure or use
staff resources for
administration. With
this service, you won’t
have to:
-
Purchase, own, and
maintain the web
server and database
involved in running
FootPrints service
desk software
-
Use your
organization’s
network staff and
infrastructure or
incur internal
chargeback costs for
using IT staff time
and resources
Web-based Customer
Service Desk
Capabilities
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Centrally managed,
multi-channel
customer issue
tracking for
incoming issues via
phone, email, the
web, live chat, and
wireless devices
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Workflow and
business rule
automation
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Customer
self-service online
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Knowledge management
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Service level
management
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Two-way support
email management
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Built-in and custom
reports, including
graphical metrics
and a customizable,
consolidated
flashboard to view
multiple, real-time
metrics
simultaneously
-
Set-up multiple
partitioned projects
with different
interfaces, fields,
and databases - at
no additional charge
FootPrints
Hosting Service will
have a ripple effect
throughout your
organization, delivering
measurable benefits
beyond the help desk or
customer support center.
We invite you to try
FootPrints – register
for a guided walkthrough
or attend a webinar.
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