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Give customers faster
access to the answers
they need and automate
your call center and
customer support
operations with
FootPrints for eService.
This powerful customer
service desk tool will
help you dramatically
improve customer
satisfaction, enable you
to deliver effective
multi-channel support
and 24/7 self-help,
reduce incident handling
costs, and streamline
your support workflow.
FootPrints® for eService
is a comprehensive
support automation
system to track and
manage all of your
customer issues
throughout the problem
management life cycle.
It is, by design,
extremely easy-to-use,
manage, and customize –
right out of the box.
And, it’s extremely
affordable. FootPrints
for eService gives you
flexible and scalable
capabilities without the
burden of required
programming, consulting,
training, or dedicated
staff to run it.
Transform your customer
support center in just
days as you centrally
manage all incoming
customer issues (by
phone, email, web, chat,
and wireless devices),
deliver self-service
online, manage knowledge
for customers and
agents, automate tasks
and business rules,
manage service level
agreements, manage
two-way email, and
automate metrics and
reporting on
productivity, trends,
and performance. Agents
and customers only need
a web browser to use the
system. Give your
customers flexible
choices – multiple, easy
ways to submit their
requests and access to
searchable knowledge to
solve their own issues.
Keep them informed using
automated notifications
and global issues.
See fast results when
you’re in live
production in days.
FootPrints for eService
can be run on multiple
web servers (Microsoft
Windows 2003/2000/NT,
Unix, and Linux) or we
can host and manage the
infrastructure for you
with the
FootPrints Hosting
Service.
FootPrints for eService
will have a ripple
effect throughout your
organization, delivering
measurable benefits
beyond the customer
support center. We
invite you to try
FootPrints for eService
– register for a guided
walkthrough, download a
trial copy, or attend a
webinar.
CLICK HERE TO VIEW
eSERVICE FEATURES
FootPrints for eService
will have a ripple
effect throughout your
organization, delivering
measurable benefits
beyond the help desk or
customer support center.
We invite you to try
FootPrints – register
for a guided walkthrough
or attend a webinar.
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